Terms & Conditions

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Terms & Conditions

Effective Date: June 2026

1. Introduction

Welcome to Luminate Clinic ("we," "us," "our"), operated by Lucie DNP, LLC. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use our website or services.

2. Services

We offer a range of medical aesthetics and wellness services ("Services") that are subject to these Terms. Our Services are provided by licensed and qualified professionals under the medical direction of Dr. Erin Lucie, DNP, MSN, APRN, FNP-C. The information provided on our website is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

3. Age Requirement

You must be at least 18 years old to receive our Services or participate in our SMS program. Patients under the age of 18 may receive certain services only with the written consent of a parent or legal guardian, and must be accompanied by that parent or guardian during their appointment. Luminate Clinic reserves the right to refuse service to any individual who does not meet applicable age requirements.

4. Appointments and Cancellations

Booking: Appointments can be made through our website, by phone or text at (918) 340-7090, or through the Luminate Tulsa app.

Cancellations: We require at least 24 hours notice for all cancellations and reschedulements. Failure to provide adequate notice will be considered a Late Cancellation or No-Show and a fee of $50 per each half-hour booked will be charged to the credit card on file.

Arrival: If you arrive more than 15 minutes late for your appointment, we reserve the right to reschedule your appointment or shorten the duration of your service, which may result in a modified charge or a Late Cancellation/No-Show fee.

A valid credit card is required on file for all appointments.

5. Payment and Fees

Payment: Payment for Services is due at the time of the appointment. We accept all major credit cards, debit cards, and cash. Flexible payment plans are available through our partnership with Cherry. We do not accept CareCredit or health insurance.

Deposits: A non-refundable deposit of $250 is required for all procedures over $499. Deposits may also be required for certain services or promotional pricing during high-demand periods.

Fees: Our fees for Services are subject to change at any time. Please check our website or contact us for the most current pricing information.

6. Product Returns Policy

We offer a 100% satisfaction guarantee on all retail products. Unused and unopened products may be returned within 7 days of original purchase for a full credit applied to your Luminate account. We do not issue cash or credit card refunds for product returns.

All service payments are final. No refunds will be processed for services rendered.

If a service package was purchased at a discounted rate, previously used services within the package will be charged at their full individual price, and the remaining balance will be credited to your Luminate account.

7. Medical Information and Consent

Medical history: You must provide accurate and complete medical information before receiving any Services, including disclosing all allergies, current medications, and medical conditions.

Consent: By receiving our Services, you consent to the treatments provided and acknowledge that you have been informed of any potential risks and side effects associated with those treatments.

8. Privacy and Confidentiality

We are committed to protecting your privacy and personal information. Please refer to our Privacy Policy at luminateclinic.com/privacy-policy for full details on how we collect, use, and protect your information.

9. Limitation of Liability

No warranties: Our Services are provided "as is" without any warranties, express or implied. We do not guarantee specific results from our Services, as individual outcomes vary.

Limitation: To the maximum extent permitted by law, Luminate Clinic and Lucie DNP, LLC shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or Services.

10. SMS Messaging Terms and Compliance

Description of SMS program

By providing your phone number and giving explicit consent, you agree to receive SMS text messages from Luminate Clinic. These messages may include appointment confirmations, appointment reminders, follow-ups, promotional offers, service updates, and responses to inquiries.

Consent to receive SMS messages is not a condition of purchase. Opt-in is collected via website forms or scheduling forms with a dedicated checkbox for SMS consent.

Message frequency

Message frequency may vary depending on your interaction with our services.

Message and data rates

Message and data rates may apply for messages sent to you from us and to us from you. For questions about your text or data plan, please contact your wireless provider.

Opt-out instructions

You can opt out of the SMS service at any time by replying STOP to any message you receive. After opting out, you will no longer receive SMS messages from us unless you re-subscribe.

Help and customer support

If you experience issues with the messaging program, reply HELP for assistance or contact us directly:

Carrier liability disclaimer

Carriers are not liable for delayed or undelivered messages.

Supported carriers

Our SMS program is supported by most major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and regional carriers.

Age restriction

You must be at least 18 years old to participate in our SMS program.

Privacy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties unless required by law.

For more information on how we collect and use your data, please review our Privacy Policy at luminateclinic.com/privacy-policy.

11. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be reflected on this page with an updated effective date. Continued use of our website or services following any changes constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms and Conditions are governed by the laws of the State of Oklahoma, without regard to conflict of law principles.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Luminate Clinic

‍1723 East 15th Street, Suite 100Tulsa, Oklahoma 74104

Phone: (918) 340-7090

Email: info@luminate.clinic